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Problems displaying secure (SSL) sites

In certain situations, you may not be able to view secure web sites if your Windows user profile is damaged. To troubleshoot this, log on to the computer as another user and try to connect to a web site. If you can connect to SSL-secured (128-Bit) web sites when you are logged on as a different user, your user profile may be corrupted. In this situation, back up the information and settings that you want from your profile (for example, the My Documents and Favorites folders), and then delete the damaged profile.

Log on to the computer as Administrator or as a member of the Administrators group
Click Start, click Run, and then type sysdm.cpl
Click the Advanced tab, and then under User Profiles, click Settings
In the Profiles stored on this computer list, click the user profile that you want to delete, and then click Delete
Click Yes when you are prompted to confirm the deletion
Click OK two times
Log off the computer as Administrator, and then log on as the user

Windows XP will then create a new profile for the user. Note Alternatively, you may want to create a new user, and then copy the data from your old profile to the profile of the new user. For additional information about how to copy your profile data, click the following article number to view the article in the Microsoft Knowledge Base: 811151 How to copy user data to a new user profile.