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I Get Disconnected When I Check My Email

You're probably using Outlook Express. If so, there's a setting in OE that disconnects you after you send or receive mail.

  • In Outlook Express, click on Tools at the top of the screen
  • Click on Options
  • Click the Connection or Dialing tab
  • Uncheck the box next to Hang up after sending and receiving
  • Click Apply
  • Click OK

If this doesn't do the trick, try this:

  • In Outlook Express, click on Tools at the top of the screen
  • Click on Accounts
  • Click on the Mail tab
  • If there multiple accounts here delete any unused accounts.
  • If an account is configured to use a connectoid that doesn't exist, it will disconnect the current dial-up connection. This may also occur if an account is set to dial some other dial-up connection than the current one. If any accounts have an entry other than Any Available listed under the Connection column:
  • Click on that account to select it
  • Click on the Properties button
  • Click on the Connection tab
  • Uncheck the box next to Always connect to this account using:
  • Click Apply
  • Click OK